• Is the primary point of contact for all school staff on People related matters, including contracts, terms and conditions and payroll
• Support the onboarding process for all incoming staff, including pre-employment communication to ensure new starters are aware of the requirements for their role and for working and living in the UAE
• Business partner middle leaders and SLT
• Manages employee exit processes, liaising with the Operations teams

Talent Acquisition & Onboarding

• Support the recruitment strategy in collaboration with the Head of P&C
• Be responsible for meeting RLS recruitment KPI’s
• Headhunt and work alongside external recruiters for key positions as per the strategy and budget
• Develop data dashboards to report on vacancies
• Manage headcount and budget in line with hiring managers and finance
• Build relationships with hiring managers
• Ensure there are job descriptions for all jobs advertised
• Implement and develop onboarding strategies

Performance Enablement

• Coordinates the probationary processes for new hires with line managers, in line with policy and DGHR law
• Coordinates performance reviews and appraisal cycles and creates data dashboards
• Professional development – Advises and supports line managers as per

the Professional Learning policy

• Monitors books and tracks PD for school staff and provide reports as requested by the SLT

Policy and Strategy Implementation

• Implement P&C policies by advising.
• Implement manager toolkits and P&C processes.
• Inform Head of P&C of any updates that might need to be considered

Employee Relations

• Supports the SLT with investigations and disciplinary management of staff, ensuring accurate records are stored in the employee records
• Provide advice, counsel and guidance to Middle Leaders on relevant issues and escalate to SLT where required
• Escalate concerns from SLT if it cannot be solved informally
• Escalates cases where there is a legal risk to the Head of P&C
• Perform any other duties as reasonably expected

• Degree of higher education; or
• Related industry qualification, of graduate level
• Minimum 3 years in HR in any industry; or 2 years in Generalist HR within a service related industry
• Sound working knowledge of UAE & DGHR Law (Preferred)
• Recognised HR Qualification and/or professional subscription (eg CIPD) desirable
• Competent using IT systems, including Microsoft Word/Excel/Outlook (Preferred)
• Strong organisational and prioritisation skills (Preferred)
• Experience liaising with government bodies in the UAE as well as a working knowledge of DHA and Immigration requirements and processes (Preferred)
• Fluent English communication skills, written and oral (Arabic proficiency is desirable)
• Attention to detail with diligent follow up, and able to execute in a timely manner (Preferred)
• Skilled in multi-tasking and handling pressure (Preferred)
• Forethought and forward planning (particularly as this relates to local Government compliance matters) (Preferred)
• Is capable of influencing people and talented in networking with cultural sensitivity
• Excellent interpersonal skills
• Has strong proficiency in Microsoft Office
• Demonstrates ability to work both independently and as part of a team to solve problems and manage details
• Is proficient in planning and organisation
• Information gathering and information monitoring
• Trustworthy and dependable
• Maintain high level of confidentiality
• Customer service orientation
• Professional attitude and appearance

• Be the primary point of contact for all senior school staff on HR queries, including contracts, terms and conditions, payroll & pension payment of UAE nationals
• Support the Director of Organisational Enablement in creating effective people strategies such as recruitment, attraction and retention
• Lead and implement the onboarding process for all incoming staff
• Lead and implement the employee exit processes, liaising with the Operations teams
• Present People data and metrics to the board(s)
• Implement Board decisions into policies, processes and systems
• Collaborate with all heads of department to align systems across the school
• Increase Employee engagement and initiate strategies to maintain engagement

Talent Acquisition & Onboarding

• Develop and implement recruitment strategies to attract the best talent
• Conduct annual workforce planning in coordination with academic and operations Department.
• Forecast staffing needs based on student enrolment trends, faculty turnover, and curriculum expansion
• Promote diversity, equity and inclusion in hiring processes
• Review and update job descriptions (JD) in collaboration with department heads
• Ensure JD’s are compliant with DGHR and KHDA requirements
• Oversee Application Tracking System (ATS) building an internal and external talent pipeline
• Build relationships with local education institutions to build and Emirati talent pipeline
• Ensure RLSE is compliant with international safer recruitment standards
• Provide monthly data dashboards to leadership and board members 

Performance Enablement

• Update and implement performance management frameworks aligned with the academic plan, DGHR and KHDA standards
• Facilitate SMART goal setting and KPI’s across all departments
• Align business objectives and/or scorecards across the school
• Track and manage annual, individual ratings to inform workforce planning
• Mentor and train key stakeholders on managing feedback and positive communication in relation to performance and underperformance
• Develop performance-based incentives and rewards and recognition programs
• Provide regular data dashboards on performance to leadership 

HR Operations

• Manage medical insurance renewal and promote staff wellbeing initiatives
• Management and reporting of staff time and attendance, including managing the time and attendance systems
• Ensure compliance with KHDA and DGHR
• Oversee maintenance of Central Employee Records and manage periodic audits
• Continue to build the GRP to manage the full employee lifecycle
• Oversee end to end management of monthly payroll
• Coordinate with finance and other departments for annual audits
• Streamline exit processes and data dashboards Maintaining HR systems and ensuring they accurately reflect the staffing within the school 
• Participate in leadership meetings in order to share knowledge, best practice and to ensure consistency with school policy 

Employee Relations

• Support the SLT with investigations and disciplinary management of staff, ensuring accurate records of cases are kept within confidential employment files
• Provide advice, counsel and guidance to employees on relevant issues and escalate to SLT where required
• Promote and institutionalise RLSE values
• Ensure staff are aware of KHDA and DGHR codes of conducts
• Provide support to SLT in managing informal ER cases in accordance with school policies and standards
• Any other duties as reasonably expected

• Degree of higher education; or 
• Related industry qualification, of graduate level 
• Recognised HR Qualification and/or professional subscription (eg CIPD) desirable 
• Minimum 8 years in HR or Recruitment in any industry; or 5 years in Generalist HR within a service related industry 
• Strong knowledge of DGHR Law and UAE Labour Law. 
• Experience of Emiratisation
• Competent using IT systems, including Microsoft Word/Excel/Outlook. 
• Strong organizational and prioritisation skills. 
• Experience liaising with government bodies in the UAE as well as a working knowledge of DHA and Immigration requirements and processes. 
• Fluent English communication skills, written and oral (Arabic proficiency is desirable) 
• Attention to detail with diligent follow up, and able to execute in a timely manner. 
• Skilled in multi-tasking and handling pressure. 
• Forethought and forward planning (particularly as this relates to local Government compliance matters). 
• Capable of influencing people and talented in networking with cultural sensitivity. 
• Excellent interpersonal skills.

• Set an exemplary tone for the RLS community through modelling the school's Purpose, Principles, Practices and Values.
• Implement effective parent relations strategies and develop a seamless parent experience.
• Conduct social and networking events to foster a strong sense of community among parents.
• Conduct school tours, open days, and the school promotional activities to support enrolment activities.
• Keep track of all school activities such as parent-teacher meetings, open days, workshops, cultural events, and other events on the school calendar that need parental participation.
• Foster transparent and effective communication with both new and existing parents.
• Address parents’ suggestions, feedback, and adopt any concerns in a prompt and professional manner through the school approved communication channels.
• Offer assistance and guidance to parents in addressing educational or behavioural difficulties concerning their children in collaboration with the pastoral and safeguarding team.
• Keep records of all interactions, inquiries, and concerns from both parents and students in the Customer Relationship Management System and ensure that concerns are escalated following the CRM's approved escalation matrix and that incidents are closed in alignment with the agreed SLA.
• Coordinate and conduct parent induction sessions for new students and families, providing information about school policies, procedures, and expectations.
• Work closely with the Front of House - Receptionist and ensure presence during drops off and pick up times to assist parents with any requests or questions they may have.
• Gather feedback from parents regarding their involvement with the school and conduct surveys to evaluate parental satisfaction and identify areas for improvement.
• Perform exit interviews with parents of students who are leaving to develop satisfaction levels and ensure that the database is accurately updated with the leaving status and information.
• Provide update and regular reports regarding parental requests, inquiries, and feedback to enhance Parent Relations strategies in collaboration with the Customer Excellence & Admissions Manager.
• Support the admissions team throughout the admissions process when necessary.
• Carry out administrative tasks as delegated by the direct manager, senior leadership, and faculty to help achieve their goals.
• Ensure the RLS policies, procedures, and codes of conduct are always followed.
• Uphold strict punctuality standards and consistently and attend work during core hours.
• Act as the line manager for the Front of House - Receptionist and Administrative Assistant, providing guidance, oversight, and support to ensure service quality and operational efficiency.
• Provide coverage for the Front of House - Receptionist and Administrative Assistant when necessary, ensuring continuity of service and demonstrating accountability as their line manager.

• Fully Conversant in Arabic and English
• Proven experience in customer relations, customer service, or related field.
• Strong administrative skills, with ability to multitask and meet deadlines in a fast-paced environment.
• Creative thinking and problem-solving abilities.
• Excellent interpersonal and communication skills.
• Competent in using technology and digital platforms.
• Proven ability in managing sensitive and confidential data.
• Ability to work both independently and collaboratively.
• Understanding of the local culture and traditions.
• Understanding of the education system.
• Communication: Demonstrate professionalism in communication, actively engage in listening, build strong connections with the school community and understand all aspects of the school.
• Customer-Oriented: Friendly, flexible, observant, and skilled at providing accurate information and responses to everyone that interacts with.
• Organisation: Efficiently structured and adept at administering vital information necessary for the seamless front desk workflow.
• Flexibility: Ability to adjust to new situations and continue working at an elevated level.
• Culture awareness: Understanding and acknowledge the diverse cultural backgrounds within the school community, promoting respect for various cultures and ensuring fairness in all front-desk interactions.
• Problem Solving: Ability to manage issues with ease, take initiative and can make decisions quickly and accurately.
• Multitasking: Capacity to handle several responsibilities concurrently without becoming confused or overburdened.
• Teamwork: Ability to work well with others and thrive in a team environment.
• Trustworthiness: Exhibit a strong commitment to maintaining the confidentiality of handling sensitive data, information and documents.
• Bachelor’s degree in business administration, communication, or a related area. (Preferred)
• A minimum of two years’ experience in a customer service role. (Preferred)
• Knowledge of educational systems and schools’ policies. (Preferred)
• Understanding preventive measures for safeguarding. (Preferred)
• Prior experience in customer service roles. (Preferred)
• Engagement at work with VIPs. (Preferred)