Leadershipand Management 

• Set an exemplary tone for the RLS community through modelling the RLS Purpose, Principles, Practices and Values
• Assist in the daily operations of the school library, including cataloging, circulation, and inventory management
• Assist in the implementation of technology in the library, including digital resources and cataloging systems
• Support the Librarian in developing and implementing library services and instructional programs that align with the curriculum
• Engage with students and staff to promote library programs and resources, fostering a love for reading and research
• Collaborate with teachers to integrate information literacy into classroom instruction
• Provide assistance to students in locating and using library materials effectively
• Maintain an inviting and organised library environment conducive to learning
• Encourage student participation in reading programs, book clubs, and literacy initiatives.
• Stay current with library trends, technology, and best practices through continuous professional development.
• Engage positively in the school appraisal and performance enablement process
• Support the RLS strategy for embedding digital innovation in learning and teaching
• Foster a global mindset and promote the real-life, contextualised application of skills, transformative competencies and experiences within all areas of Language, Literacy and Communication

Other Responsibilities

• Adhere to library policies in line with safeguarding, copyright and digital use regulations
• Assist in the training and supervision of student librarians and volunteers
• Responsible for promoting and safeguarding the welfare of children and young people at RLS
• Support the purpose and principles of the school by adherence to its policies and practices including those on Safeguarding and Child Protection, Code of Conduct, Health and Safety and Security
• Assist with the effective deployment of resources and budget, building an inventory of resources and monitoring the quality of resources within the library
• Ensure the appropriate security, safety and state of repair of all areas under your jurisdiction
• Remain up to date with changes to international best practice and KHDA/DSIB developments in regard to English requirements across all subjects
• Undertake other reasonable duties as requested by the Senior Leadership Team deemed necessary for the effective operation of the school
• Support and promote the RLS Sustainability Policies
• Support and promote the RLS Leadership Pathways

• Appropriate bachelor’s degree in library and information science, English, Education or a related field
• 5 years' experience of working in a library
• Experience in library management in a through school setting, valuing student-centred learning
• Experience of using library systems, databases and e-resources
• Strong knowledge of children’s and young adult literature
• Excellent ICT and digital literacy skills
• Strong organisational and time management skills
• Ability to inspire and engage young people in reading and research
• Effective communication and interpersonal skills to work with students, staff and parents
• Valid police checks, supportive references, and appropriate qualifications
• Experience in developing strong community links to create a sense of belonging and enhance the culture of the school
• Teaching qualification or experience of delivering (Preferred)lessons/workshops to students (Preferred)
• Knowledge of current trends in education, literacy development and information literacy (Preferred)
• Experience of organising whole school reading or literacy initiatives (Preferred)
• Ability to speak Arabic is desirable (Preferred)

• Set an exemplary tone for the RLS community through modelling the school's Purpose, Principles, Practices and Values
• Prepare and set up sports equipment and teaching materials for PE lessons, fixtures and events in line with daily timetables
• Assist PE staff with the smooth running of lessons, including managing transitions between activities and ensuring safety procedures are followed
• Small group or individualised teaching in collaboration with PE Teacher
• Support the delivery of extracurricular activities such as sports clubs, tournaments, swimming galas and sports days
• Record and monitor the use of resources, ensuring that all equipment is available, functional and ready for lessons
• Maintain, clean and safely store all PE and sports equipment, conducting regular checks to ensure quality and safety standards
• Assist with the maintenance of gymnasiums, sports halls, fields, courts, swimming facilities and changing areas, reporting any defects promptly
• Manage the equipment inventory system, keeping accurate records of stock levels and procurement needs
• Help organise and set up inter-house and inter-school competitions, including logistics for transport, refreshments, scoring and first aid arrangements
• Assist with the technical setup for digital scoring, video recording and timing systems
• Support visiting schools and teams to ensure RLS hospitality and safety standards are met
• Follow and promote the RLS Safeguarding, Health & Safety and Child Protection policies at all times
• Ensure that all equipment is used correctly and safely by students and staff
• Maintain first aid supplies and support emergency response procedures during lessons and events
• Promote wellbeing and safe physical activity practices in line with the RLS whole-school wellness strategy
• Support teachers with basic data entry for attendance, assessment and fixture results
• Assist with communication and coordination for events via school systems and platforms
• Help manage digital sports records, photos, and displays to celebrate student achievement

• A diploma or equivalent qualification in Sports Science, Physical Education or a related technical field
• Experience in supporting sports, PE or fitness environments (e.g., schools, clubs or recreation centres)
• Knowledge of sports equipment maintenance and safety standards
• Strong organisational and multitasking skills with attention to detail
• Competence in using digital tools and data systems
• Basic first aid certification (or willingness to obtain)
• Experience working in an international school or bilingual environment
• Coaching certifications in specific sports or swimming
• Ability to communicate effectively in English and Arabic
• Familiarity with UK curriculum requirements for PE and school sport
• Set an exemplary physical activity focused tone for the RLS community through modelling the RLS Purpose, Principles, Practices and Values and inspiring students to ensure the development of positive relationships with sport, physical activity, and healthy lifestyles
• Maintain high standards of ethics and behaviour and observe proper boundaries appropriate to their professional position
• Treat all colleagues and stakeholders with dignity, building relationships rooted in tolerance and respect for the rights and beliefs of others
• Demonstrate a positive professional attitude and commitment to Rashid and Latifa School Establishment (RLSE) Purpose, Principles, Practices and Values and well as adherence to all RLSE Policies and Procedure.
• Gives freely and generously of time, contributing to RLSE success, whole school development and community
• Enthusiastic, reliable and proactive team player
• Positive attitude with a strong sense of responsibility and initiative.
• Kind, respectful, and committed to the wellbeing and safety of students.
• Physically active with a practical approach to supporting physical education.
• Embraces innovation, sustainability and community engagement aligned with RLS values

Core Functional Accountabilities

• Operations: Ensure accounting in RLSE is processed truly and in line with Dubai Standards and provide adequate financial management, financial processing, financial reporting & effective financial systems development and counselling on technical matters and support RLSE strategy implementation
• Transactions: Collaborate and coordinate the activities of outside suppliers of financial services hired or contracted by RLSE and its accountants, auditors, financial consultants, underwriters and brokers, the banking system and other financial venues.
• Processes and Project Accounting: Regulate, supervise and implement a timely, full and accurate accounting of all RLSE departments/projects reflecting all its activities and financial status to ensure project accounting is performed per IAS standards and communicated to RLSE and all processes are in place, shared and understood in all RLSE departments.
• Budget & Forecasting: Manage budgeting, cash flows & forecasting, including analysis of the business performance and provide feedback to the RLSE Project Managers and department heads on actual spending versus budget to ensure that budget exercise is performed at planned Project levels.
• Cost Analysis and review: Manage Project and review the cost analysis, price trends, new purchases and annual contracts. Review of Major Expenditures.
• Cash Management: Supervise all petty cash purchase-related transactions. Review and approve petty cash purchases.
• Accounts-purchases integration: Ensure all the costs in the system are linked to the appropriate GL accounts and relevant cost centers. Set the accounting rules in the system to ensure appropriate mapping of item categories to ledger accounts.
• Supplier Management: Review statement of accounts and supplier payments.
• Ensure appropriate reconciliation of supplier statement of accounts and resolve issues in case of any conflicts or mismatches in invoicing vs payments. Identify and establish good relations with vendors, monitor the service standards and ensure cost benefits are achieved.
• Project development: Design and implement cost saving projects across multiple commodity categories, ranging from equipment, logistics, to specialty services and products
• Strategic Member of all Strategic Committees within RLSE

General Position Accountabilities

• Strategy and Planning: Plan and develops departmental strategy to ensure effective implementation and achievement of departmental goals
• Policies and operations: Develop policies and processes for the function/department in order to ensure smooth operation, efficient service delivery and adequate alignment with RLSE guidelines
• Budget: Develop department budget within prescribed guidelines for effective operation and department efficiency
• MIS & Reporting: Develop and provide accurate and regular update on department/function progress to the management and Chief Organisational Excellence: Ensue that departmental quality standards are applied throughout all the department functions, and it achieves key performance indicators and compliances as set by the authority
• Information Security: Compliance to Information Security Management System.

People Dimension Accountabilities

• Team Management: Recruit, induct, motivate and develop the team
• Capacity Building: Ensure individual personal growth plan (PGP) are developed and executed to enhance the capability of self and department’s staff
• Manpower Planning: Delegate tasks equitably and in accordance with priority. Review workload, productivity and resourcing levels
• Performance Management: Develop job descriptions of all Units’ jobs depicting performance standards. Monitor team/individual performance, provide feedback, coaching, reward and recognition as appropriate.

• BSc/BA
• 10+ years relevant experience
• In-depth understanding of cash flow management, bank reconciliation and bookkeeping
• Hands-on experience with budgeting and risk management
• Excellent knowledge of data analysis and forecasting models
• Fluent in written and spoken English language
• Proficient working Knowledge in MS Office and particularly in Excel
• Solid analytical and decision-making skills
• Leadership abilities
• An analytical mind with a strategic ability
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal abilities

• MSc/MBA or relevant certification (e.g. CFA/CPA) is a plus
• Working knowledge of Arabic language
• Proven work experience as a Head of Finance, Director of Finance or similar role
• Experience crafting financial strategies and managing accounting teams.
• Proficiency in accounting software

• Provide AV support for school events, assemblies, meetings, performances and live functions.
• Set up, operate and troubleshoot AV equipment including microphones, speakers, projectors, LED panels and video conferencing systems.
• Ensure the smooth operation of auditorium AV systems during rehearsals and live events.
• Conduct routine maintenance, calibration and updates of AV equipment.
• Respond promptly to AV-related service requests and minimise system downtime.
• Support classroom AV technologies such as smartboards and sound systems.
• Collaborate with the IT team to integrate AV solutions with the school’s network infrastructure.
• Train staff and students on the effective and safe use of AV equipment.
• Maintain accurate inventory records of AV equipment and accessories.
• Assist with the installation, configuration and upgrade of AV systems.
• Document AV configurations and standard setups for events and venues.
• Stay informed of emerging AV technologies and recommend enhancements as appropriate.
• Provide team support and operational cover when required.

• Proven experience as an AV Technician, preferably within an educational environment.
• Strong experience supporting live events, performances and classroom AV systems.
• Demonstrated ability in AV system installation, configuration and maintenance.
• Excellent troubleshooting skills with a practical, solution-focused approach.
• Physically able and comfortable working with equipment setups, including working at height.
• Experience in an international or bilingual school setting. 
• Exposure to digital transformation or integrated IT/AV environments. 
• Experience with AV documentation and inventory management systems. 
• Knowledge of safeguarding, health and safety practices in schools.
• Demonstrate high standards of professional ethics, conduct and appropriate boundaries.
• Show a strong commitment to safeguarding and promoting the welfare of children, in line with RLS policies and statutory requirements.
• Build positive, professional relationships with colleagues and parents, knowing when to seek advice and specialist support.
• Treat all stakeholders with dignity and respect, valuing diversity and differing beliefs.
• Display a positive, professional attitude and commitment to RLSE values, policies and whole-school development.
• Possess strong technical competence in AV systems, including live events support, troubleshooting, maintenance, training users and documenting AV setups.
• Communicate effectively, work collaboratively and demonstrate manual dexterity, including working confidently at height when required.

• Maintain punctuality and regular attendance.
• Operate, monitor and troubleshoot all reprographics equipment, including photocopying, printing and binding machines.
• Produce, bind and distribute teaching and learning materials such as worksheets, examination papers, booklets and other educational resources to agreed deadlines.
• Plan and prioritise reprographics requests to ensure the timely and accurate completion of all assigned tasks.
• Carry out routine maintenance and basic repairs to ensure equipment operates efficiently and downtime is minimised.
• Monitor stock levels of printing and binding supplies and place orders as required to maintain uninterrupted service.
• Work closely with teaching and administrative staff to understand requirements and deliver reprographics services effectively.
• Provide support with the basic design and layout of printed materials when required.
• Ensure all printed output meets the school’s quality standards and presentation requirements.
• Maintain accurate records of reprographics jobs, including quantities, completion dates and specific instructions.
• Deliver basic guidance and support to staff on the safe and correct use of reprographics equipment.
• Keep up to date with developments in reprographics technology and recommend process improvements where appropriate.
• Ensure all reproduction of materials complies with copyright legislation and school policies.
• Undertake any other reasonable duties as directed by the line manager, ensuring tasks are completed efficiently and within agreed timescales.

• A high school diploma or equivalent qualification; additional certification in printing technology or a related field is desirable.
• Proven experience in a reprographics or similar role, preferably within an educational environment.
• Demonstrated proficiency in operating, maintaining, and troubleshooting photocopying, printing, and binding equipment.
• Demonstrates a proactive and innovative approach to digital application development and data management.
• Keeps up to date with advancements in digital technology and data management practices relevant to the education sector.
• Contributes to a culture of collaboration, continuous improvement, and excellence within the digital applications and data management team.
• Sets an exemplary tone for the RLS community by modelling the school’s Purpose, Principles, Practices and Values in all aspects of their work.
• Maintains a high level of professionalism, integrity and ethical behaviour, always observing appropriate professional boundaries.
• Demonstrates a positive professional attitude and commitment to RLS and Task Force policies, procedures, and practices.
• Treats all colleagues, parents and external stakeholders with dignity and respect, building professional relationships rooted in tolerance and respect for diverse beliefs and backgrounds.
• Develops positive, collaborative working relationships with colleagues and knows when to seek advice or specialist support when required.
• Gives generously of time and effort, contributing to Task Force success, wholeschool development and the wider RLS community.
• Ability to multitask, plan and organise work effectively while meeting deadlines in a fastpaced environment.
• Demonstrates flexibility, adaptability and a proactive approach to changing priorities.
• Trustworthy and dependable, always maintaining a high level of confidentiality.
• Presents a professional attitude and appearance and contributes positively to creating a safe, inclusive and respectful environment for all students and staff.

• Plan, capture, edit and manage high‑quality photographic content of school life, including academic activities, academic events, ceremonies, trips and performances with a focus on student digital profiles (Toddle) to support effective parent communication, while ensuring timely delivery aligned with deadlines and communication needs.
• Provide visual coverage of whole-school and SLT events, ensuring timely delivery of images in line with deadlines and communication needs, while supporting the documentation of learning.
• Manage, organise and maintain the school’s digital photo archive, ensuring clear labelling, version control, accessibility and compliance with data protection and consent protocols.
• Work closely with the academic and administrative teams to understand upcoming priorities, events and communication requirements in line with the academic calendar.
• Collaborate with the leadership teams to support newsletter content, reports and presentations
• Ensure consistency in visual style and quality across all school photography, aligned with the RLS brand and values.
• Provide photography support for official academic documentation, inspection evidence and accreditation requirements where required.
• Maintain photography equipment, ensuring it is well cared for, functional and mission ready.
• Ensure all photography activities are carried out with professionalism, discretion and sensitivity, particularly when working with students and families.

• Proven experience as a photographer, preferably within an educational, corporate, or organisational setting
• Experience working in a school environment is desirable as well as a strong understanding of safeguarding
• Strong portfolio demonstrating a range of photography, including events and portrait work

• Maintain high standards of ethics and behaviour and observe proper boundaries appropriate to their professional position
• Treat all colleagues and stakeholders with dignity, building relationships rooted in tolerance and respect for the rights and beliefs of others
• Demonstrate professionalism through creativity, reliability and attention to detail, delivering high-quality images on time while maintaining confidentiality and safeguarding standards. Works collaboratively with staff and communicates effectively.
• Contributes to wider school life by documenting learning, events and student achievements, supporting student digital profiles (e.g., Toddle) to enhance parent communication and providing visual content for school publications and community engagement.
• High level of professionalism, discretion and understanding of confidentiality
• Strong photography skills with excellent attention to detail and composition
• Highly organised with the ability to manage large volumes of digital files efficiently
• Excellent communication and interpersonal skills when working with staff, students and visitors
• Ability to manage multiple priorities and meet deadlines in a busy school environment
• Strong digital literacy, including photo editing and file management systems
• Proactive, flexible and collaborative approach

Leadership

• Set an exemplary tone for the RLS community through modelling the RLS Purpose, Principles, Practices and Values
• Strategic leadership of the whole school Islamic programme working with the Senior Leadership Team to ensure the long-term strategy and development of Islamic curriculum
• Apply innovative pedagogy to enhance Islamic skills across the curriculum
• Use data in an impactful way to support the holistic and academic progress and attainment of learners
• Support the school self-evaluation process in Islamic to inform school improvement priorities and enhance student outcomes
• Establish and maintain effective partnerships and communication with parents and the community to support and improve students’ enjoyment and achievement and ensure the safeguarding of each stakeholder
• Develop extended opportunities for Islamic within the ECA programme

Learning and TeachingSupport 

• Ensure the Islamic curriculum is founded upon positive relationships that enhance each student’s sense of belonging, level of motivation and engagement to promote successful learning
• Ability to teach and plan Moral Education and Social Studies in Arabic, tailored to the developmental needs of students and delivered through engaging and culturally relevant approaches
• Lead and oversee the planning of an innovative Islamic, social studies and moral education curriculum with highly aspirational goals designed to support the unique needs of every student
• Monitor, evaluate and report on the quality of learning and teaching within the subject to inform school improvement priorities
• Deliver an outstanding learning experience to students in your classroom
• Ensure the consistent implementation of behaviour management strategies to maintain a positive culture for learning that deliberately and carefully optimises conduct, character and academic achievement to develop a deep sense of belonging to RLS
• Coordinate effective personalised provision for all learners, including those with additional learning needs: Students of Determination, students with English as an Additional Language and More and Exceptionally Able students, to ensure they participate fully and achieve their full potential
• Monitor the progress of students with a solution focused mindset, identifying, encouraging and rewarding success
• Deliver high quality feedback to empower students to inform progression.
• Lead communication of student attainment and progress in Islamic Studies to parents regularly through dialogue and reporting to celebrate success and impact progress
• Actively support and uphold the school’s culture and policies in compliance with the RLS Staff Code of Conduct
• Engage positively in the school appraisal and performance enablement process.
• Support the RLS strategy for embedding digital innovation in learning and teaching
• To adopt a tech-infused, learning-enhanced approach to the delivery of the Islamic lessons
• Foster a global mindset and promote the real-life, contextual application of skills

Other Responsibilities

• Responsible for promoting and safeguarding the welfare of children and young people at RLS
• Support the purpose and principles of the school by adherence to its policies and practices including those on Safeguarding and Child Protection, Code of Conduct, Health and Safety and Security
• Work with the Senior Leadership Team to ensure effective deployment of resources and budget, building an inventory of resources and monitoring the quality of resources within the department
• Ensure the appropriate security, safety and state of repair of all areas under your jurisdiction
• Remain up to date with changes and developments by the KHDA/DSIB in regard to Islamic requirements
• Undertake other reasonable duties as requested by the Senior Leadership Team deemed necessary for the effective operation of the school
• Support and promote the RLS Sustainability Policies
• Support and promote the RLS Leadership Pathway

• Outstanding competence in written and spoken Modern Standard Arabic (MSA).
• Experience supporting dual language learners in a high-impact learning and teaching environment
• Evidence of being a passionate, innovative, expert in Islamic teaching with proven impact in this area
• University degree or equivalent in Islamic Studies or completion of teacher preparation program
• Knowledge of UK education system, MOE curriculum and current developments in international Islamic teaching
• Knowledge and experience of the frameworks and systems which contribute positively to learning and teaching
• A minimum of five years of outstanding practice in Islamic teaching, valuing student-centered learning
• High level of competence in the use and application of technology and data to enhance student learning
• Competent in English
• Valid police checks and supportive references
• Experience teaching through a play-based learning approach and/or project-based learning (Preferred)
• Willingness and ability to teach in multiple phases of the school (Preferred)
• Ability to teach Islamic A and Islamic B (Preferred)
• The ability to deliver Higher Project Qualification (HPQ) and Extended Project Qualification (EPQ) (Preferred)
• Kind and compassionate with a great sense of humour
• Evidence of being a passionate, innovative Arabic language teaching expert with proven impact in this area
• Exceptional work ethic with a positive, solution-focused attitude and a growth mindset
• A valuable team player, demonstrating respect for all members of the school community
• Globally minded with community-orientated professional values
• High level of competence in the use and application of technology and data to enhance student learning
• A commitment to undertaking and delivering professional development and engaging in school-focused action research
• Role model who embodies the RLS principles, values, and leadership skills, while embracing the unique opportunities the RLS campus will offer
• Experience in developing strong community links to create a sense of belonging and enhance the culture of the school
• Knowledge and experience in transdisciplinary planning and curriculum design, mapping the student journey through meaningful threads of experience without silos
• Understands the social and emotional needs of middle school learners and nurtures supportive relationships that build trust
• Acts as a guide to learning, supporting agency, discovery, and holistic development, while provoking thought and guiding students towards future success
• Monitors and facilitates skills development, attainment, and mastery, posing questions that inspire curiosity rather than simply providing answers
• Curates’ subject immersions that embed foundational skills and content, igniting curiosity and passion, and fostering exploration, discovery, and a lifelong love of learning
• Versatile and adaptable practitioner with a deep understanding of the middle school years as a key transition point in a child’s educational journey

• Is the primary point of contact for all school staff on People related matters, including contracts, terms and conditions and payroll
• Support the onboarding process for all incoming staff, including pre-employment communication to ensure new starters are aware of the requirements for their role and for working and living in the UAE
• Business partner middle leaders and SLT
• Manages employee exit processes, liaising with the Operations teams

Talent Acquisition & Onboarding

• Support the recruitment strategy in collaboration with the Head of P&C
• Be responsible for meeting RLS recruitment KPI’s
• Headhunt and work alongside external recruiters for key positions as per the strategy and budget
• Develop data dashboards to report on vacancies
• Manage headcount and budget in line with hiring managers and finance
• Build relationships with hiring managers
• Ensure there are job descriptions for all jobs advertised
• Implement and develop onboarding strategies

Performance Enablement

• Coordinates the probationary processes for new hires with line managers, in line with policy and DGHR law
• Coordinates performance reviews and appraisal cycles and creates data dashboards
• Professional development – Advises and supports line managers as per

the Professional Learning policy

• Monitors books and tracks PD for school staff and provide reports as requested by the SLT

Policy and Strategy Implementation

• Implement P&C policies by advising.
• Implement manager toolkits and P&C processes.
• Inform Head of P&C of any updates that might need to be considered

Employee Relations

• Supports the SLT with investigations and disciplinary management of staff, ensuring accurate records are stored in the employee records
• Provide advice, counsel and guidance to Middle Leaders on relevant issues and escalate to SLT where required
• Escalate concerns from SLT if it cannot be solved informally
• Escalates cases where there is a legal risk to the Head of P&C
• Perform any other duties as reasonably expected

• Degree of higher education; or
• Related industry qualification, of graduate level
• Minimum 3 years in HR in any industry; or 2 years in Generalist HR within a service related industry
• Sound working knowledge of UAE & DGHR Law (Preferred)
• Recognised HR Qualification and/or professional subscription (eg CIPD) desirable
• Competent using IT systems, including Microsoft Word/Excel/Outlook (Preferred)
• Strong organisational and prioritisation skills (Preferred)
• Experience liaising with government bodies in the UAE as well as a working knowledge of DHA and Immigration requirements and processes (Preferred)
• Fluent English communication skills, written and oral (Arabic proficiency is desirable)
• Attention to detail with diligent follow up, and able to execute in a timely manner (Preferred)
• Skilled in multi-tasking and handling pressure (Preferred)
• Forethought and forward planning (particularly as this relates to local Government compliance matters) (Preferred)
• Is capable of influencing people and talented in networking with cultural sensitivity
• Excellent interpersonal skills
• Has strong proficiency in Microsoft Office
• Demonstrates ability to work both independently and as part of a team to solve problems and manage details
• Is proficient in planning and organisation
• Information gathering and information monitoring
• Trustworthy and dependable
• Maintain high level of confidentiality
• Customer service orientation
• Professional attitude and appearance

• Set an exemplary tone for the RLS community through modelling the school's Purpose, Principles, Practices and Values.
• Implement effective parent relations strategies and develop a seamless parent experience.
• Conduct social and networking events to foster a strong sense of community among parents.
• Conduct school tours, open days, and the school promotional activities to support enrolment activities.
• Keep track of all school activities such as parent-teacher meetings, open days, workshops, cultural events, and other events on the school calendar that need parental participation.
• Foster transparent and effective communication with both new and existing parents.
• Address parents’ suggestions, feedback, and adopt any concerns in a prompt and professional manner through the school approved communication channels.
• Offer assistance and guidance to parents in addressing educational or behavioural difficulties concerning their children in collaboration with the pastoral and safeguarding team.
• Keep records of all interactions, inquiries, and concerns from both parents and students in the Customer Relationship Management System and ensure that concerns are escalated following the CRM's approved escalation matrix and that incidents are closed in alignment with the agreed SLA.
• Coordinate and conduct parent induction sessions for new students and families, providing information about school policies, procedures, and expectations.
• Work closely with the Front of House - Receptionist and ensure presence during drops off and pick up times to assist parents with any requests or questions they may have.
• Gather feedback from parents regarding their involvement with the school and conduct surveys to evaluate parental satisfaction and identify areas for improvement.
• Perform exit interviews with parents of students who are leaving to develop satisfaction levels and ensure that the database is accurately updated with the leaving status and information.
• Provide update and regular reports regarding parental requests, inquiries, and feedback to enhance Parent Relations strategies in collaboration with the Customer Excellence & Admissions Manager.
• Support the admissions team throughout the admissions process when necessary.
• Carry out administrative tasks as delegated by the direct manager, senior leadership, and faculty to help achieve their goals.
• Ensure the RLS policies, procedures, and codes of conduct are always followed.
• Uphold strict punctuality standards and consistently and attend work during core hours.
• Act as the line manager for the Front of House - Receptionist and Administrative Assistant, providing guidance, oversight, and support to ensure service quality and operational efficiency.
• Provide coverage for the Front of House - Receptionist and Administrative Assistant when necessary, ensuring continuity of service and demonstrating accountability as their line manager.

• Fully Conversant in Arabic and English
• Proven experience in customer relations, customer service, or related field.
• Strong administrative skills, with ability to multitask and meet deadlines in a fast-paced environment.
• Creative thinking and problem-solving abilities.
• Excellent interpersonal and communication skills.
• Competent in using technology and digital platforms.
• Proven ability in managing sensitive and confidential data.
• Ability to work both independently and collaboratively.
• Understanding of the local culture and traditions.
• Understanding of the education system.
• Communication: Demonstrate professionalism in communication, actively engage in listening, build strong connections with the school community and understand all aspects of the school.
• Customer-Oriented: Friendly, flexible, observant, and skilled at providing accurate information and responses to everyone that interacts with.
• Organisation: Efficiently structured and adept at administering vital information necessary for the seamless front desk workflow.
• Flexibility: Ability to adjust to new situations and continue working at an elevated level.
• Culture awareness: Understanding and acknowledge the diverse cultural backgrounds within the school community, promoting respect for various cultures and ensuring fairness in all front-desk interactions.
• Problem Solving: Ability to manage issues with ease, take initiative and can make decisions quickly and accurately.
• Multitasking: Capacity to handle several responsibilities concurrently without becoming confused or overburdened.
• Teamwork: Ability to work well with others and thrive in a team environment.
• Trustworthiness: Exhibit a strong commitment to maintaining the confidentiality of handling sensitive data, information and documents.
• Bachelor’s degree in business administration, communication, or a related area. (Preferred)
• A minimum of two years’ experience in a customer service role. (Preferred)
• Knowledge of educational systems and schools’ policies. (Preferred)
• Understanding preventive measures for safeguarding. (Preferred)
• Prior experience in customer service roles. (Preferred)
• Engagement at work with VIPs. (Preferred)